At DF Shop, we strive to ensure your orders reach you quickly, efficiently, and securely. Please review our shipping policy for important details about shipping times, methods, and costs.
1. Order Processing Time
All orders are processed within 1-2 business days (Monday to Friday). Orders placed on weekends or holidays will be processed the next business day.
Once your order has been processed, you will receive an email confirmation with tracking details.
2. Shipping Rates & Delivery Times
We offer standard shipping and express shipping options for domestic and international orders. Shipping rates are calculated based on the weight of your order, shipping destination, and selected shipping method. The estimated delivery times are as follows:
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Domestic (within the EU):
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
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International (outside the EU):
- Standard Shipping: 7-14 business days
- Express Shipping: 3-5 business days
Please note that delivery times are estimates and may vary depending on your location, carrier delays, and customs processing for international orders.
3. Shipping Destinations
We currently ship to most countries within the EU and select international destinations. If your country is not listed at checkout, please contact our customer service team for assistance.
4. Customs, Duties, and Taxes
For international orders, customs, duties, and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer. DF Shop is not responsible for any additional charges incurred during customs clearance.
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment. Please allow up to 24 hours for the tracking information to update.
6. Lost or Delayed Shipments
If your shipment is delayed or lost, please contact us immediately. We will work with the carrier to resolve the issue and ensure that your order reaches you as soon as possible.
7. Shipping Restrictions
Due to carrier restrictions or legal reasons, some products may not be available for shipping to certain regions. We will notify you if your order is affected.
8. Contact Us
If you have any questions regarding shipping, feel free to reach out to our customer support team.
